FAQ
Q: Do I need a separate account for this site?
A: Yes, you will need to create a new account as the customer accounts on SneakerBAAS and the Launches site are not linked.
Q: How long does it take for money to return to my account?
A: If you have been unsuccessful in a raffle with us, then the payment authorisation has been voided. This is voided immediately when the unsuccessful email is sent to you. It can sometimes take PayPal/Your bank 5 working days to make the funds available in your bank account again.
Q: Can I cancel my entry?
A: unfortunately after this time you will be unable to cancel.
Q: Can I enter the raffle more than once using the same account?
A: You may enter the raffle has many times as you like from the same account, however, please be aware that the funds will be pending on your account.
Q: When will I know if I have been successful or not?
A: We aim to notify you within 3 hours of the draw end whether you are successful or not but there may be some delays when there is a large volume of entries.
Q: What payment methods can I use?
A: We accept all major banks, credit cards and PayPal.
Q: Can I return my raffle item?
A: All sales are final. We accept returns in case the goods are damaged due to transportation when we first shipped them, or when your original order was defective. You will get a SneakerBAAS giftcard equal to the order amount. Refunds are not possible.
Q: Why can’t I enter the raffle?
A: The raffle may have ended and this is why you are unable to enter, please contact customer services webshop@sneakerbaas.com or +31 (0)30-2682846 to confirm this if you are unsure.
Q: When will the raffle be drawn?
A: Each raffle has a countdown timer so you can monitor the closing time of the raffle, all applicants are notified within 3 hour of the draw end. Some delay can be allowed when there are a huge number of submissions.
Q: Why have you ended the raffle early?
A: We may end the raffle early due to a large volume of entries, the raffle end time is subject to change at any time at SneakerBAAS’ discretion.
Q: Can I amend my size or address details?
A: Unfortunately we are unable to amend any details after your raffle entry is submitted.
Q: Why has money been removed from my account?
A: Funds are automatically removed from your account if you are successful.
Q: I have been unsuccessful but the funds still remain pending why is this?
A: The funds can remain pending in your account for up to 7 days, although it may appear the funds have been removed we have not taken money from you.
If you have any other questions, please contact us on webshop@sneakerbaas.com or +31 (0)30-2682846.
