Terms & conditions

You have 1 hour from the time of entry to request cancellation. We cannot amend size selections, address information or payment details.

Please note that if you have made your request within the hour time frame but with customer service hours we will still honour the cancellation and this will be met as soon as our customer service hours resume.

Customer Service hours are Monday to Friday 09:00 - 17:00. Holidays like Christmas, Eastern, etc Customer Service is closed.

The draw end date is subject to change at any time at SneakerBAAS’ discretion.

Our Launches site is different from our SneakerBAAS site so if you have an account with SneakerBAAS but not SneakerBAAS Launches site you will need to register. You may enter more than once on your account but please be aware of the terms and conditions before doing so.

Our draw is randomly generated therefore entries cannot be sold or transferred to anyone else. Evidence of such behaviour by any account holder will result in disqualification and account deactivation.

SneakerBAAS reserves the right to disqualify any customer that is found to be tampering with the entry process/operation of entering the draw or acting in violation of these Terms and Conditions.

When you enter the raffle your funds are held and a future payment is authorised on PayPal. Any money that is taken from you is held with your PayPal account and has not been taken by us. If you are successful the funds are released to us. If you are unsuccessful the authorisation will expire and the funds are released back to you.

To enter the draw you must be age 18+, we reserve the right to deactivate any account found to be under our specified age limit.

If you are successful you agree to authorise the full payment of goods and shipping. Upon winning and your order will be processed through our system as a normal order. When your order is ready to be sent out you will receive shipping information from our courier Parcel Force with a tracking number, you can then follow the status of your order.

If you have any queries please contact our customer service team on webshop@sneakerbaas.com or call them on +31 (0) 30-2682846